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Personal Banking Advisor
Listed 7 days Ago
TSB
Banking
New Plymouth based
Permanent, Full-time
This is a great opportunity for a driven and customer-focused Personal Banking Advisor to join our busy Customer Engagement Centre.
About the role
This is an exciting position with the opportunity to join a close team environment, and to build your career within a highly successful, growing, and ambitious organisation. You’ll work with our customers helping them achieve their financial goals and providing information and knowledge about our products and services, including unsecured personal lending. You'll be the first point of contact for all new and existing customers with a strong focus on building and maintaining relationships.
Who are you?
You'll be someone who thrives in a challenging fast-paced environment and demonstrates high attention to detail while delivering exceptional customer service. Your continuous commitment to putting the needs of our customers first will set you apart from the rest, and your ability to use initiative and self-manage when required will be second to none.
- You will have a compassionate nature which enables you to connect with, empathise, and understand a wide variety of people.
- As a natural anticipator of needs, you have the ability to understand customer requirements and thrive in a role that allows you to build and maintain strong connections.
- Building lasting relationships with customers and your team members is important to you.
To succeed in this role, you will have:
- A New Zealand Certificate in Financial Services Level 5 or equivalent.
- Preferable experience of 3+ years in a customer service role
- Able to pick up new systems, processes quickly.
- Enjoy connecting and engaging with people at a variety of levels, providing exceptional service.
What’s in it for me?
At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!
Applications close at 5.00 p.m. on Sunday 16th March 2025.
