Senior Fraud Investigator

• Full Time
• Application Closes 26 Jan 2025
• Taranaki - New Plymouth
• Child Support, Missing Persons, and Unemployment Insurance Fraud Investigators

Location are New Plymouth, Auckland and Wellington

Permanent, Full-time 

• Are you an experienced investigator with previous senior or Team Leader experience?

About the Role

We're on the hunt for a senior investigator to support our Team of fraud investigators within TSBs Financial Crime Intelligence Team. You'll be the support mechanism for the fraud investigators, represent fraud within the business, and be responsible for the on-going maintenance and uplift of our fraud detection system, reporting and quality assurance.

Fraud Investigators are members of the Financial Crime Intelligence Team and are responsible for identifying and investigating cases of potential external and card fraud and financial crime. The emphasis of the role is on investigation, workflow management, customer service, and ensuring that processes are constantly improved in line with the Bank’s business objective to Simplify, Optimise, and Automate.

Who Are You?

An experienced fraud or risk professional, you will have a demonstrated history of high levels of attention to detail, critical thinking and analytical skills and excellent customer service and stakeholder engagement skills. You’ll be confident in working autonomously and as part of a Team and be able to manage multiple competing deadlines in a fast-paced and complex environment. 

In this role, you can expect to:

• Responsible for workflow management and training of Fraud Investigators
• Assist with any escalated cases or complaints unable to be dealt with by the Fraud Investigators
• Review, refine and create Fraud monitoring rules and modelling
• Support the team's success by providing regular updates on key observations/knowledge of emerging financial crime trends
• Manage and facilitate the delivery of a best practice bank wide fraud risk monitoring and management framework.
• Triage fraud alerts in real-time and prioritising accordingly. 
• Conduct end-to-end external fraud and card fraud investigations to resolution and within TSBs SLAs.
• Contribute toward the continuous uplift of fraud modelling and rules scenarios. 
• Work with internal teams and external agencies to collaborate on spreading fraud awareness and prevention. 
• Contact victims and perpetrators of fraud.

We are looking for candidates who have: 

• Previous Team Leader / Senior experience
• The ability to digest large amounts of information and pull out the relevant and important elements to support the case you’re investigating. 
• An understanding of financial crime typologies; specifically, digital payment fraud, card fraud and AML/CFT.
• Ability to confidently work under pressure in a fast-paced environment. 

What’s in it for you?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.  

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation.  We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.  

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.  

If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now! 

Applications close: 5.00 p.m., Sunday 26th January 2025