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Senior Lending Specialist (Mobile Mortgage Manager)

Listed 22 days Ago

Who are you?

TSB is currently seeking applications to join our Lending Centre of Excellence Team as a Senior Lending Specialist (Mobile Mortgage Manager) in Tauranga

Your primary focus will be helping your clients find solutions for their residential lending purposes, including, Residential Loans, Build Loans and Refinancing customers to TSB.  You will have a strong customer centric focus and thrive on building excellent networks and advocates.

You will have a sound knowledge in a wide variety of ownership structures, while demonstrating and promoting TSB’s values in all aspects of the role. Where you will also, undertake comprehensive needs-based conversations with your clients.
Ideally you will have a sound knowledge in a wide variety of ownership structures, while demonstrating and promoting TSB’s values in all aspects of the role.  

As the successful applicant, you will:

  • - Thrive in a customer facing role and place a strong value on excellent customer service and experience.
  • - You’re someone who enjoys delivering exceptional customer service. 
  • - You’ll have outstanding communication skills and strengths in stakeholder relationships. 
  • - Encourage teamwork and actively contribute to the ensure the success of TSB’s Centre of Excellence
  • - Your ability to use initiative and  self-manage when required will be second to none.
  • - To create and develop long term relationships with customer’s to accurately understand and support their financial needs at each stage. 
  • - To undertake customer interviews and compete a needs-based conversation including lending discussions / applications in a professional and timely manner
  • - Analyse and approve all lending (home lending, self-employed/ small business lending) within the Banks delegated discretionary authority
  • - Ensuring  compliance with relevant legislative requirements including but not limited to, CCCFA, Property Law Act and the Code of Banking Practice 
  • - Identify opportunities for process improvement and participate in projects as required. Identify and proactively report operational and credit risks

To be considered for this role, you'll need:

  • - New Zealand Certificate in Financial Services L5 or working towards this, TSB will support you with this.
  • - At least 6-8 years in a Retail lending position 
  • - Exceptional relationship management skills
  • - Previous banking experience and knowledge – mobile, broker lending role
  • - A 'people-first' approach when working with both customers and your team
  • - A warm, outgoing personality and a 'can do' service attitude
  • - Highly developed networking skills
  • - To be a change agent - someone who thrives in a fast-paced changing environment and actively accepts, embeds, and reinforces continuous change. 

Who are we?
At TSB our people are at the heart of everything we do and we are committed to developing and encouraging our people to achieve their goals.  We have launched our new employee Benefit Boost package for our TSB whānau.

We’ve introduced three ‘Me Days’ every year for people to focus on doing things that make them happy, up to two weeks of purchasable ‘lifestyle leave’, six months of full salary top-ups for people on parental leave and up to four weeks of partner’s leave, extended tangihanga / bereavement leave to one week, and ‘dress for your day’ to reflect our hybrid work model and enable our people to be their authentic selves at work.  

This package is central to our People pou in our business plan to create an attractive, flexible and supportive working environment for our TSB whānau. We’re proud to support our people to do their very best for our customers.If you are ready to get stuck in as part of a team where you’re supported to be your best self…. Apply Now!