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Team Manager - Business & Property Finance
Listed 6 days Ago
TSB
Banking
New Plymouth
Permanent, Full-time
At TSB, you’ll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.
About the role
The Team Manager, reporting to the Head of Business and Property Finance, will be accountable for leading and developing a team of specialists to deliver high quality customer interactions and experiences, with a focus on retention and growth.
Who are you?
To be successful in this role, you will have a proven success as a leader within the financial services environment, displaying a high level of commercial acumen and strong understanding of industry trends.
You will be a motivational leader who will drive business excellence, seeking to achieve good customer outcomes.
You will be a credible coach who will provide effective day-to-day guidance to the Specialist team, that will promote high performance to deliver great end-to-end customer experiences.
In this role, you can expect to:
- Act as the point of escalation for client matters, working collaboratively with National Managers to support cohesive operations and efficiency across all functions.
- Create, review, assess procedures and processes to support the ongoing optimisation of the Banks systems and procedures.
- Establish a structured process to ensure business SLAs can be met and exceeded.
We are looking for candidates who have:
- A high level of commercial acumen and strong understanding of industry trends
- 5+ years’ experience in a Banking and/or Financial Services role, with a strong understanding of onboarding, AML and loan processes.
- Sound understanding of process improvement, change and stakeholder management capability.
What’s in it for me?
At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!
Closing date for applications is 5.00 p.m., Wednesday 21st May 2025.
