Technical Systems Analyst

• Full Time
• Application Closes 01 Aug 2025
• Taranaki - New Plymouth
• Computer Systems Analyst

Location Auckland/Wellington/New Plymouth
Permanent, Full-time

The Technical Systems Analyst plays a key role in the management and support of technology systems for TSB's Enterprise API Platform.

About the Role

The Technical Systems Analyst plays a key role in the management and support of technology systems. This role is responsible for installing, configuring, maintaining, and optimising existing systems and integrations, ensuring they meet enterprise needs, best practices, and compliance requirements. With a strong technical background, this role focuses on understanding system behaviours, access, and troubleshooting, improve efficiency, performance, data flows and overall integrity and high availability of technology services.

Who are you?

You will work closely with our wider Technology Services team using your awareness and experience of agile architecture frameworks, documentation, and modelling. You will be required to have a hands-on attitude, demonstrate strong leader ability and proven facilitation and negotiation skills.

Your responsibilities will also include:

• Analyse, document, and map system architectures, data flows, and integrations across platforms, applications, and services.
• Monitor and Investigate system behaviours, technical issues, and dependencies, providing insights for continuous improvement opportunities.
• Work closely with Platform Engineering Leads. Software Engineers, Architects and Quality Assurance Engineers to produce sound functional and operational documentation in line with established standards and practices.
• Assist in root cause analysis for system failures, performance issues, and inefficiencies.
• Maintain user accounts, permissions, and access rights in accordance with security policies. Ensure patching and updates are applied to all systems regularly.
• Implement and manage backup and DR procedures.
• Maintain systems documentation as required with system changes being implemented, ensuring design, operational and support documentation is always up to date
• Undertake knowledge sharing activities with peers through communities of practice and proactively review and implement process and operation improvement initiative across the teams services.

To succeed in this role, you’ll need: 

• 3+ years' experience working as a System Administrator or Network Administrator or similar IT support role
• Demonstrable analytical and problem-solving skills
• Good understanding of technology & software, including sound technology operational practices
• Foundational level certifications in a technology domain, such as ITIL, CSBA or similar, and prior experience in the financial services industry beneficial
• Excellent communication skills both written and verbal

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with. 

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers. 

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community. 

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities. 

If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now! 

Closing date for applications is 5.00 p.m,. Friday 1st of August

Applications will be reviewed as they come in.